Bank Managers build relationships with bank customers and staff. They oversee the running of one or more branches. They promote and market the branch's products, meet and resolve client issues, monitor sales targets and report all operations to head office. A bank manager is accountable for issues involving the bank's operations such as processes, financial management, risk management and staffing. A bank manager has many years of experience in customer service, strategy execution, sales management, negotiation and communication. Bank managers might specialize in export financing, international banking, personnel administration, superannuation, law, economics, corporate and commercial lending, accountancy, information systems or advertising.
Bank managers have strong leadership skills, and will use their experience to distinguish growth opportunities in their market, developing their team of sales staff to accommodate client expectations. Bank managers often work in a fast-paced environment so a career in this role needs to adapt to changes quickly.
Bank managers are responsible for the staff and operations of one or more bank branches, and will often need to liaise with these branches on a regular basis. They contribute to the success of a bank branch, in areas such as profit, revenue customer service, human resources and performance. They are also responsible for building a positive high profile in the community, and developing strong relationships with key members.
- Excellent communication skills
- Excellent leadership skills
- Well-used negotiation skills
- Many years in the banking and finance industry
- Project management skills