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Customer Service Representative

Location:
North Sydney Area
Company:
Hays

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Utilise your skills and positive, can do attitude in a dynamic and diverse customer service team!


Your new company
This global, technology giant is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, their award-winning products and solutions help companies to transform and move information faster. It is their people that make this possible. They strive to create and maintain an inclusive workforce as diverse and capable as their class-leading solutions.

Your new role
This company is seeking a Customer Service Representative to provide an exceptional level of customer service following the order to invoice and contract life cycle. Reporting to the Team Leader, you will be responsible for the first point of contact for customers.

Your Responsibilities will include:

  • Responding to customer inbound enquiries via phone and email.
  • Order processing and tracking within SAP.
  • Liaising with internal departments, including interstate branch offices and sales representatives
  • Working to identify and resolve customer challenges, including root cause analysis and corrective actions

What you'll need to succeed
To be considered for this position, ideally your background and skills will comprise of the following:
  • Experience in a Customer Service contact centre role
  • Excellent verbal and written communication skills
  • Attention to detail whilst maintaining high levels of productivity and accuracy
  • Experience in MS Office
  • Experience in SAP (or other ERP systems) an advantage
  • Experience in Salesforce (or other CRM systems) an advantage

What you'll get in return
  • Full Time hours, Mon - Fri
  • Hours are flexible between 7am - 7pm
  • Ongoing Temp Role
  • Energetic team based environment
  • Macquarie Park location
  • Start ASAP
  • Competitive hourly rate, $28 - $30p/h
  • Opportunity to grow and develop within the company

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email your CV direct to christie.pidgeon@hays.com.au.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #2300718

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