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Contact Centre Team Leader


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The Company

This company is a division of a large national organisation and is a leading specialist provider in the financial services industry. Winning many awards for service excellence, innovation and technology.

The Role

This role is located on the city fringe of Adelaide CBD in a brand new office. You will be reporting directly to the Operations Manager and be a integrual part of the customer service operations. Leading and coaching a small team of Customer Service Officers and ensuring service delivery standards are met. This is an exciting role in a growing team and has the opportunity to grow quickly.

About you
  • Previous experience managing a team in a modern contact centre environment
  • Strong leadership skills and the ability to coach, develop and inspire your team
  • Strong verbal and written communication skills, with the ability to explain complex information
  • Capability to forecast expected workloads and manage resource requirements.
  • Strong people management skills and previous experience performance managing to productivity KPI's
  • Proven ability to build working relationships with internal and external stakeholders.
  • Must be solutions focussed with strong analytical and strategic thinking skills
  • Ability to forecast and manage expected workloads and manage resource requirements

What's in it for me
  • Employee benefits include, salary packaging, staff discounted rates and excellent reward and recognition programs
  • Team activities, sports, events and celebrations
  • Health and wellness and much more

If this sounds like you please contact Peta at people2people for a confidential discussion on 08 8317 4801

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