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Individual Support Manager, Moreton Bay and Surrounds


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Individual Support Manager | Moreton Bay and Surrounds| Fixed Full Time until 31 January 2021


We might have a new name, but we’re not the new kids on the block. You once knew us as House with No Steps and The Tipping Foundation – two great organisations, with over 100 years of combined experience, who came together in 2018.

Yes, we’re a disability service provider, but we’re also so much more. We’re the trusted partner of over 5000 people with a disability throughout the east coast of Australia. Aruma is leading the new age, the new world of disability support – the NDIS world.

Aruma puts our customers first. And to do this we need you - staff who are brave, bold, and who dare to think differently. So, if you want to stand out and have a fulfilling career, then join us today!


The Individual Support Manager manages a cluster of flexible support and respite services. They lead a team of Support Workers and are assisted by Practice & Learning Advisors. This critical role is responsible for the delivery of customer outcomes and for the effective management of services. They are expected to work with teams across a variety of settings (Community Hubs, respite centres, customer homes and within community) ensuring active support in a high-quality environment.

The primary objectives of a Individual Support Manager role include:

  • Ensuring person centred, quality outcomes for customers and their families
  • Minimising risks to customers and employees and ensure safe working environments
  • Meeting profit budgets including labour targets and minimise vacancies
  • Lead and develop capable and dedicated teams, committed to excellent practice
  • To ensure services adhere to regulatory and legislative requirements, run effectively, efficiently and sustainably.


We are looking for an energetic, personality PLUS, dynamic person who is passionate about supporting our customers live a great life, to be active, inclusive participants in their communities.

The ability to attend public speaking events involving school visits and expos is essential.

Your skills to motivate teams to embrace change, work through challenges, drive continuous improvement and support best practice would be an advantage.

Also, your strong knowledge of the NDIS environment and be ability to communicate sensitively and professionally with a diverse range of stakeholders, including families, carers, allied health professionals and service providers would be highly regarded.

To be considered for this exciting position you are required to address the below selection criteria in your application letter.

  • A minimum five years working in disability services or a similar environment.
  • A relevant tertiary qualification in Individual Support or related field and/or equivalent experience.
  • Comprehensive knowledge of human rights based approaches and person-centred principles and approaches, including positive behaviour support and active support.
  • Ability to coach, mentor and develop teams.
  • Well-developed written, verbal and listening skills.
  • Capacity to implement change and identify opportunities for innovation.
  • Solid financial management capability (P&L’s, rosters, budgets, multiple cost centres) and accountability for the financial performance of the portfolio.
  • Confidence and capability in using systems and technology.
  • Strong administrative skills: time management, coordination of tasks, efficient work practices.
  • Ability to plan and schedule own work independently, monitor progress against work plans and outcomes.
  • A commitment to contribute to continuous improvement, risk management and WHS requirements.
  • Current Australian Drivers Licence.
  • Current First Aid Certificate or willingness to obtain.
  • Ability to bring fun to the workplace.

We offer career development opportunities, access to comprehensive competency based staff training and salary packaging options.

Still interested?? We’d love to hear YOUR story, please provide the following:

  1. Cover Letter: address the above selection criteria; and
  2. Resume: should clearly outline any work experience and qualifications you have that would contribute to your success in this role.

Applications Close: Sunday 23 July 2020

Shortlisted candidates will be contacted promptly as panel interviews will be scheduled over the course of July 2020.

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