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A unique opportunity to join our organisation in a key role that plays an integral part in delivering an outstanding customer experience by utilising your skills in leadership, process improvement and portfolio management.
As the Collections Manager, you will lead a team of Team Leaders and consultants providing education and options to our Asset Finance customers. Your team’s focus is on achieving a balanced outcome between customers, business and staff experiences, aiming to treat all clients with respect and dignity, particularly during difficult life events.
As a leader of leaders, People Management will also be a crucial part of this role, with the coaching and development of your team, as well as enabling your team to operate within robust frameworks and across various KPIs.
Although we operate in a highly regulated environment, your process improvement skills will come into play as you leverage your Agile mindset and continue to review how we do things and identify areas for ongoing improvement.
Experience with stakeholder management is also imperative, as you will have exposure to a range of stakeholders across the business as well as externally, with significant opportunity to expand and progress with the organisation over time.
You will use your exceptional product knowledge in Asset Finance Collections to guide the team in educating, supporting and agreeing solutions for clients, resulting in delivering an optimal client experience. You will ideally have knowledge of regulatory bodies such as ASIC, ACC, AFCA and regulatory guidelines relating to Collections. Experience managing the daily operations of Collections and a track record of improving delinquency rates, dealing with complex complaints and feedback into Credit Risk strategy will be highly regarded.
About Banking and Financial Services
Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients.
Our commitment to Diversity and Inclusion
Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.
We recognise that flexibility comes in a variety of forms. Talk to us about what flexibility you need.Apply now Refer someone About Macquarie
The best investment you can make is in yourself.
Whether you’re looking to take on a new project; progress within your division; explore an opportunity in a different team; or relocate globally – we let our people decide which direction they want to take.
At Macquarie we uncover the opportunities others may miss. Our culture promotes innovation, balanced with robust risk management, to realise opportunity for our clients, community, shareholders and our people.Macquarie is a diversified global financial group providing clients with asset management, banking, advisory and risk and capital solutions across debt, equity and commodities. Headquartered in Sydney and with offices in 31 markets, it is the breadth of our operations, combined with a strong capital position and risk management framework, that has contributed to our 51-year record of unbroken profitability.
Find out more at www.macquarie.com/careersJob no: BFS-953542
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