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Service Coordinator

Newcastle Region

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BGIS is a global leader in the provision of facility management, project delivery, energy & sustainability, asset management, workplace advisory, real estate services and technical services.

With a combined team of over 7,000 globally, BGIS focuses on delivering innovative service solutions that create value for its clients.

Globally, BGIS manages over 30,000 facilities totalling more than 31.5 million square metres across several markets including Defence, Government, Higher Education, Utilities, Telecommunications, Financial Services, Oil & Gas, Healthcare and Cloud Enterprise.

The focus of BGIS is to put the customer at the centre of everything we do. Together, our business strives towards our goal of customer excellence driven by dedication, passion and collaboration and we champion those strengths right across the business. Working at BGIS is more than a job, it's the opportunity to join a workforce that is admired, respected and driven to achieve truly great customer outcomes.

Further information is available at apac.bgis.com

The Role

This is a great Service Coordinator / Dispatcher opportunity based in Williamtown, NSW, working directly on the client site,

This role is customer-focused and fast-paced role. You will liaise with the in-house trades team, subcontractors, and managers to support tasks such as reactive allocation, tracking, reporting, and escalating maintenance work orders.

    Due to the nature of the contract, you must have Australian Citizenship
    Complete the maintenance co-ordination / allocation of tasks such as Planned Maintenance and Reactive Maintenance across multiple services and contracts ensuring the successful and complete lifecycle of tasks within the CMMS systems
    Ensure the quality of the data and records pertaining to assets and maintenance, keeping records updated
    Operate the internal helpdesk line, answering calls from engineers and client service desk and updating tasks as required
    Closing out work orders and perform necessary checks to move PO's (purchase orders)
    Liaising with technicians day-to-day to ensure SLA performance is to KPI
    Ad-hoc administrative duties

    Skills & Experience

      General knowledge of maintenance/trade services
      Experience withing Facilities Management
      Ability to prioritise workload and ensure tasks are completed daily / weekly.
      High level of computer skills, specifically within Microsoft Excel and ability to learn new programs
      High level is written and verbal communication skills
      Desirable - Training in an OH & S, QA, and environmental related discipline

      Working at BGIS

      To reach our goal of becoming a world-leader in customer service, we rely on a diverse and inclusive workplace offering different perspectives to face challenges and solve problems. We focus on being an equal opportunity employer that treats each individual with dignity and respect and we welcome a workplace that reflects the diverse community we serve.

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