Senior Customer Success Manager - Woolworths Business
As a start-up business inside one of Australia's largest retailers, WooliesX aims to bring the best of Woolworths to our customers, powered by our team, technology and data. To achieve our customer 1st strategy, we have combined the Digital, eCommerce, Customer Loyalty and Financial Services businesses to transform the customer experience under one banner - WooliesX.
Having been awarded the Canstar Blue Award for No.1 in Customer Satisfaction for online groceries, and more recently being voted the most popular Loyalty Program in Australia, we€™re proud of the work we do and are being recognised for delivering innovative and best in class service that is convenient, frictionless and personalised to our customers.
With an industry leading technology team, backed by analytics, we€™re resourceful and willing to experiment. Our agile teams are empowered to innovate and deliver an awesome experience for our customers - no matter whether they choose to shop in-store, or online.
Woolworths Business is a newly created business at WooliesX, part of the Woolworths Group. As a strategic objective, we have a goal of growing our B2B revenue and customer offering significantly by 2024, focused on supplying everyday products to businesses across Australia. This role is key to executing our customer value proposition.
The role of Senior Customer Success Manager will be to lead Woolworths Business€™ customer success and customer support teams. You will own the critical early and ongoing phases of the customer lifecycle, and will continually challenge the status quo. With a strong focus on service excellence, execution and quality, this role will also continually look for ways to improve speed to generate customer loyalty, satisfaction and retention. Further to this, you will;
As the ideal candidate, you will have extensive experience working within complex businesses and proven delivery of value through alignment to meet the business objectives. Further to this, you will have;
If you meet a number of requirements (and not all), we encourage you to submit your application.
As an inclusive, team-first company, our people are at the core of everything we do. As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference. We value diversity and aim to create a vibrant and inclusive workforce which reflects the communities we serve.
Sound like your next opportunity? Apply now or head along to www.wowcareers.com.au to discover more!
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