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Level 2 IT Support Technician / Engineer

New Point Recruitment

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Our client based in the central Gold Coast area is expanding their team and looking for a suitably skilled Level 2 Technician or Engineer to join their team in a full time permanent role.

There is also an immediate start on offer for this role.

Your role will be responsible for:

  • Providing a high level of service to clients and maintaining SLA's
  • Supporting the management of client networks and systems
  • Provision of remote technical support
  • Support of managed service platforms, cloud services and assisting with 3rd party software
  • Supporting and maintaining client backups, virus protection, software
  • Updating documentation to ensure best practice

Requirements for the role include:


  • Minimum 2 years (L2) experience in a similar service desk environment
  • Preferable to be experienced in an MSP however a busy internal help desk will also suffice
  • Tertiary qualifications in a related field would be ideal
  • Excellent interpersonal communication skills and the ability to troubleshoot effectively with clients
  • Sound administrative skills for documentation and notes
  • Organised with the ability to follow processes and manage time effectively
  • Ability to work cohesively with the team on projects as well as individual tasks
  • A current driver's licence (if required for site visits)


  • Service/Help Desk experience and using remote management tools
  • Experience with Microsoft Windows Desktop & Windows Server
  • Active Directory management
  • Exchange server
  • MS Azure
  • VmWare experience
  • Office365 administration
  • Experience with networking, routers, switches, configuration and troubleshooting
  • Good knowledge of Workstation / Server hardware troubleshooting & configuration

On offer is a competitive salary package, a great team environment and the ability to progress your career in a growing local organisation.

To apply online, please click on the appropriate link below. For a confidential discussion, please contact David Ford on 1300 558 979.

David Ford
New Point Recruitment
P.O. Box 4985
Gold Coast MC 9726
1300 558 979

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