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Athlete Wellbeing and Engagement Manager

Canberra Region

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Lead and manage the TA AW&E Framework and deliver associated services designed to improve an athletes’ ability to effectively navigate the critical transition points throughout and beyond their sporting career. The position available is a full time fixed term contract until the 31st December 2021 with the location to be either Gold Coast, Canberra or as negotiated.

Key Performance Areas & Responsibilities

Oversee the implementation of agreed recommendations from the TA Athlete Wellbeing and Engagement Report (2019): Responsibilities include:

  1. Lead the planning, development, implementation and revision of bespoke and innovative AW&E curriculum framework, in line with the AIS AW&E National Program.
  2. Implement and review policies and procedures that are aligned to the TA AW&E Framework to support the holistic development, safety and protection of TA athletes
  3. Integrate and manage the athlete wellbeing component within the TA Categorised athlete individualised planning process
  4. Work across the NIN and with appointed NIN AW&E personnel and providers to ensure an integrated National approach based on the TA AW&E Framework and athlete individualised planning process
  5. Adopt an individualised case management approach when assessing athlete needs and refer appropriately
  6. Establish, maintain and connect with the various referral networks available, including the AIS Mental Health National Referral Network, AIS National Career and Education Referral Network and the Elite Athlete Friendly University Network
  7. Lead on the planning, development, implementation and revision of bespoke and innovative curriculum framework keeping with the direction set by the AIS AW&E branch, TA athlete needs and best practice
  8. Within the context of the TA Pathway Strategy and athlete development plan to provide AW&E leadership and servicing across Pathway Programs including Talent Transfer athletes and State Development Programs
  9. Liaise with the AW&E branch in relation to existing pathways for athletes to engage with the Australian community and facilitate work experience programs for placements of for athletes
  10. To work with the TA High Performance Team to consistently consider athlete wellbeing when making strategy and operational decisions
  11. Engage in ongoing professional development specifically (but not limited to) in the areas of mental health, wellbeing, athlete conduct and safety and protection, education, career mapping and transition within the context of the high performance environment.
  12. Maintain contemporary knowledge of social issues impacting sport and proactively instigate solutions to address any developing issues

Key Relationships

  • TA Staff
  • AIS Athlete Wellbeing and Engagement Branch
  • TA Categorised Athletes
  • Pathway and Underpinning Programs
  • NIN AW&E providers
  • Key AW&E National Referral Networks


  • Developing and implementing a long term strategy
  • Demonstrated high level experience implementing case management or triage processes to ensure appropriate care and referral are accessible
  • Demonstrated high level experience guiding and supporting people through various transition, educational and vocational pathways
  • Demonstrated experience working within a multi-disciplinary team within a high performance environment
  • Proven experience building and leveraging relationships to influence and work effectively with a wide range of stakeholders
  • Demonstrated ability to establish, implement, maintain and grow community partnerships to provide opportunities for athletes to engage and integrate with activities outside training and competition
  • Proven ability to undertake leadership and management responsibilities, including staff learning and development
  • Demonstrated experience to develop, plan and deliver athlete individualized strategies and activities to address the identified wellbeing, career, personal and professional development needs of VAs athletes


  • Qualification in psychology, social work and/or career and education counselling desirable.

Competencies and personal attributes

  • Relating and Networking – You are able to gain commitment, build trust and partnerships effectively and quickly; Builds wide and effective networks of contacts inside and outside the organisation
  • Working with People - Relates well to people at all levels; Manages conflict; Listens, consults others and communicates proactively; Supports and cares for others; Develops and openly communicates self-insight
  • Leadership – You are able to transform a vision into a shared purpose through your own personal commitment as well as engaging, developing, coaching, motivating and guiding a team to achieve successful outcomes; Provides other with a clear direction; Sets appropriate standards of behaviour
  • Business – You have a strong understanding of Sport Industry Acumen
  • Planning and Organising – You have the capability to set clearly defined objectives and plans activities and projects well in advance; Identify gaps, interprets information and organises resources needed to accomplish tasks; Monitors and evaluates performance against deadlines and milestones
  • Learning and Researching – You can systematically evaluate opportunities and tenaciously work to meet and exceed goals while maximising learning experiences; Gathers comprehensive information to support decision making; Encourages an organisational learning approach (i.e. learns from successes and failures and seeks staff and customer feedback); Manages knowledge (collects, catalogues, and disseminates knowledge of use to the organisation).
  • Maintaining performance while navigating, managing and negotiating competing priorities, within a high pressure and complex environment
  • Strong understanding of the Australian sport system, in particular High Performance
  • Experience and commitment to delivering best practice in career development support, education, vocational options and guidance
  • Contemporary knowledge of issues impacting mental health and wellbeing and experience with implementing best practice support
  • Experience in establishing, maintaining, broadening and leveraging connections with relevant service industry networks
  • Taking the initiative in assisting and advising athletes rather than reacting to specific situations

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