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Internal Sales and Customer Service Officer

Newcastle Area

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Internal Sales and Customer Service Officer

Job no: 502228
Work type: Full Time
Location: Newcastle

At Visy, our people make us stand out from the crowd. We’re always seeking solutions, opportunities and possibilities. We look for people who see what’s ahead and run towards it. These people are helping us to achieve our vision to become the global leader in sustainable packaging solutions. Together, we can create a better world.

The opportunity:

Visy began manufacturing corrugated cardboard boxes in Melbourne, Australia, in 1948 and has grown to become one of the world’s leading privately owned packaging, paper and recycling companies. We offer unique, fully integrated, forward thinking closed loop packaging solutions that align with customer and industry needs. Having maintained a huge market share, we are certainly leading the way.

Reporting to the Sales Manager, you will be responsible for the day-to-day operations of customer service by processing orders, developing and maintaining customer relationships, whilst liaising closely with key stakeholders such as Sales, Operations and Supply Chain.

You will be an energetic, autonomous go-getter dedicated to maintaining strong business relationships and ensuring excellence in customer experience.
No two days will ever be the same in this team!

The key responsibilities will include, but not be limited to:

  • Being the main point of contact for internal and external customers, processing orders and responding to enquiries via phone, email, database and website
  • Addressing new business leads and allocating to relevant parties accordingly
  • Grow existing account base, whilst identifying new business opportunities
  • Providing day to day administrative support to sales and operations teams
  • Complying with OHS&E policies and procedures
  • Building and maintaining strong internal and external supplier relationships

What you will bring to the team:

  • Experience in Customer Service, Internal Sales and/or Administration
  • Advanced computer literacy with experience in Excel and Word
  • Excellent time management, with the ability to prioritise and deliver in a fast paced environment
  • High levels of attention to detail and a passion for streamlining and enhancing efficiencies

When you join Visy, you’re joining a global leader dedicated to making serious progress in the sustainable packaging and recycling industries. We want to find solutions, make an impact and grow our business. If you can help us, you’ll fit right in. There’s never been a better time to join Visy!

Please contact Mish Ohona on 0499 399 755 for a confidential discussion, or apply now.

You will be required to meet Visy’s employment criteria which will include a criminal history check and pre-employment medical (including drug & alcohol testing).

Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

Please note that only applications with the right to live and work in Australia will be considered for this position.

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