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Reception Officer

Waurn Ponds
Deakin University

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Work for Deakin Residential Services

Our purpose is to sustainably deliver an innovative and outstanding student accommodation experience.

The role:

  • Part-time, Afternoon SHIFT, Permanent Position
  • Based at our WaurnPonds campus
  • HEW 4 $64,937 + Shift allowance + 17% Superannuation

Relish the thought of a three day week and don’t mind working weekends? Have work experience in hospitality, education or administration? Are you ready to work in a vibrant and lively student accommodation precinct where no two days are the same?

As a permanent part-time Reception Officer, you will be required to work three-set shifts a week - Friday, Saturday and Sunday afternoons from 3 pm to 11 pm, based at our Waurn Ponds campus. You will provide reception, administration and program support services for Deakin Residential Services. This includes high-quality customer service to the current and future residents, families, University staff and external contractors. The position acts as a point of contact for residents and provides information as part of the community life of the residential complex, or referral to an appropriate service. It also assists with the organisation and implementation of academic, social, cultural and sporting events/activities that facilitate a living and learning community.

This position reports to the Reception Coordinator and will have strong relationships with other members of the reception team, whilst assisting the Campus Life Coordinator, Reservations & Revenue Officer, Maintenance Coordinator, Operations Manager and General Manager of the respective campus as required. Regular and ongoing formal and informal contact and interaction with residents (students) is expected. Regular contact with Deakin Security is expected to facilitate incident responses. Regular liaison with other areas of the University will be required in order to assist with the provision of reception services, program support and administrative tasks.

Your key responsibilities will be to:

  • first point of contact for any after-hours student interaction to assist professionally with their inquiries, or to refer them to the relevant personnel or information source
  • assist with general maintenance issues as required
  • be equipped to professionally respond to any situation, this may include acting as the Chief Fire Warden or First Aid Officer
  • assist with general administration and reception duties which will include maintaining the resident housing management system
  • coordinate bookings and delivery of services for short term accommodation customers
  • support the Campus Life Coordinator, Maintenance Coordinator and Reservations & Revenue Officer as required
  • any other duties as directed, commensurate with the scope and classification of the position

To be successful, you’ll have:

  • proven successful ability to deliver high-quality customer service with experience in shift work
  • demonstrated ability to operate independently and effectively within a team environment
  • good level administrative skills including computer literacy and the ability to plan, time manage and implement activities
  • good verbal and written communication skills, including the need for confidentiality
  • demonstrated interpersonal skills including the ability to relate to people from diverse backgrounds, and particularly young people

Applications for this position close on 13th July 2020.

For a copy of the position description, please see below.

Position Description- Reception Officer-502600.pdf

Are You Ready?

Deakin is one of the new breeds of global universities – agile, dynamic and innovative. We are committed to making a genuine difference in people’s lives through excellence in education and research. As a Victorian university with a global impact, join us and let’s see what we can achieve together.

Our people are important to us, and we understand the significance of providing them with a dynamic and diverse working environment, with opportunities to grow and develop their careers.

At Deakin, we offer a variety of benefits including a flexible and sustainable working environment, lifestyle benefits and various discounts with our third-party suppliers.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.

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