e.g. job, company, title
e.g. city, state or postcode
advanced search »

Contact Centre Manager - Immediate Start

Location:
Sydney CBD
Company:
PPAU Office Support

Apply for this job

Fantastic opportunity for an experienced Contact Centre Manager with strong process improvement and team leadership experience to join a market leading Logistics company located in the Sydney CBD.

Client Details

Our client is a rapid-growing Logistics business with an iconic brand name and excellent corporate culture. Due to business opportunities and growth, they are seeking a capable Contact Centre Manager to lead, train and coach the customer service team in line with company strategy.

Description

Your role will report to the Managing Director, with accountabilities including but not limited to:

  • Lead a team of customer service representatives
  • Report on daily, weekly and monthly key performance indicators, highlighting opportunities, trends and ways to improve service and customer satisfaction
  • Monitor and motivate the team's performance effectively
  • Monitor and suggest ways of improving the level of customer service to senior management
  • Suggest and assist in the implementation of customer service policies and procedures for best practice
  • Design, lead and implement training and coaching practices to drive individuals and the team
  • Ad-hoc duties, where necessary

Profile

The ideal candidates will have:

  • Minimum 3 years' experience in a similar role, within Logistics, Freight or Aviation, preferred
  • Driven, hands-on and take a 'lead from the front' mentality
  • Experience in leading and managing a Call/Contact Centre
  • Maintain a solution focused approach and optimum customer-centric attitude
  • Ability to operate effectively within a team and in driving team members' performance
  • A resilient nature with an assertive approach
  • Excellent attention to detail and problem-solving skills

Job Offer

  • Close to public transport
  • Progressive company culture, with potential for further extension or permanency
  • Attractive hourly rate

Apply for this job

Salaries

The number of jobs in each salary range for all:

Similar jobs
By creating an alert, you agree to our T&Cs and Privacy Notice, and Cookie Use.
Contact Centre Officer

Randstad Holdings
70720.00 - 74880.00 AUD Annual salary
Sydney, NSW
more details »

Contact Centre Representative

Zone IT Solutions
$40,000 - 60,000 per year
2000 Sydney NSW
more details »

Management Accountant - Immediate Start

Lawson Elliott Recruitment
100000.00 - 110000.00 AUD Annual salary
Ryde, NSW
more details »

Senior Accountant - Immediate Start

Sharp & Carter
Circa $100,000 - $120,000 + Super
North Sydney Area, NSW, 2060
more details »

Senior Accountant - Immediate Start

Sharp & Carter
90000.00 - 140000.00 AUD Annual salary
North Sydney, NSW
more details »