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AU-Motor Claims Consultant

Fortitude Valley
Crawford & Co.

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  • The Broadspire Claims Consultant is responsible for the negotiation, investigation and settlement of Insured and Third Party claims.

  • Effectively process and negotiate claims as per claims settlement authority levels, Service Level Agreements, Key Performance Indicators and regulatory requirements by:
  • Accurate input of all required information including claims payments to either clients or third party suppliers, into the claims system
  • Check all documentation for accuracy
  • Liaise with customers and provide timely response to all communications giving clear and accurate advice
  • Controlling claims costs
  • Resolve disputes
  • Appoint service providers and suppliers
  • Liaise with internal and external service providers and suppliers
  • Negotiate with solicitors and third party insurers and attend settlement conferences where necessary
  • Ensure all recovery aspects of claims are monitored, and amounts due are obtained where appropriate
  • Ensure any potential fraud indicator is identified and acted upon
  • Client relationship management
  • Ad hoc administrative functions

  • Customer Focus: Focus on understanding and meeting the customer's needs. Involves actively seeking information to understand internal and external customers’ circumstances, problems, expectations, and needs
  • Organisational/Time Management: Effectively prioritises work and meets deadlines. Involves allocating time and resources efficiently and effectively; managing multiple assignments or tasks effectively.
  • Quality: Consistently produces high quality work. Involves professional presentation of documents, with high level of accuracy.
  • Communication/Interpersonal Skills: Communicates clearly and professionally with both internal and external clients. Involves conveying information, both written and verbal, in a clear and concise manner.
  • Responsiveness: Responds to requests for information, emails and returns telephone calls promptly and professionally
  • Adaptability: Demonstrates tolerance for uncertainty; responds to changing circumstances by being innovative and altering behaviour to better fit different situations; learn new skills, perform work in different ways; willing to be flexible.
  • Teamwork: Works cooperatively with others and build effective working relationships to accomplish common team goals and objectives. Involves understanding team dynamics, fostering collaboration, providing a tangible contribution and listening and responding to the input of others in a manner that creates an environment of mutual trust and respect. Willingness to transfer knowledge and skills as appropriate.

  • Insurers
  • Customers
  • Insurance brokers
  • All internal and external colleagues
  • Suppliers
  • Contractors

  • Minimum three years claims handling experience

  • Professional
  • Responsible
  • Empathetic
  • Team player
  • Ability to operate autonomously
  • Ability to work to deadlines

  • Experience with claims management systems preferred

  • Educated to Year 12
  • Certificate IV in financial Services (General Insurance Tier 1) preferred
  • Willing to undertake further study and training as identified to support and enhance position requirements

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