The Broadspire Claims Consultant is responsible for the negotiation, investigation and settlement of Insured and Third Party claims.
Effectively process and negotiate claims as per claims settlement authority levels, Service Level Agreements, Key Performance Indicators and regulatory requirements by:
Accurate input of all required information including claims payments to either clients or third party suppliers, into the claims system
Check all documentation for accuracy
Liaise with customers and provide timely response to all communications giving clear and accurate advice
Controlling claims costs
Appoint service providers and suppliers
Liaise with internal and external service providers and suppliers
Negotiate with solicitors and third party insurers and attend settlement conferences where necessary
Ensure all recovery aspects of claims are monitored, and amounts due are obtained where appropriate
Ensure any potential fraud indicator is identified and acted upon
Client relationship management
Ad hoc administrative functions
Customer Focus: Focus on understanding and meeting the customer's needs. Involves actively seeking information to understand internal and external customers’ circumstances, problems, expectations, and needs
Organisational/Time Management: Effectively prioritises work and meets deadlines. Involves allocating time and resources efficiently and effectively; managing multiple assignments or tasks effectively.
Quality: Consistently produces high quality work. Involves professional presentation of documents, with high level of accuracy.
Communication/Interpersonal Skills: Communicates clearly and professionally with both internal and external clients. Involves conveying information, both written and verbal, in a clear and concise manner.
Responsiveness: Responds to requests for information, emails and returns telephone calls promptly and professionally
Adaptability: Demonstrates tolerance for uncertainty; responds to changing circumstances by being innovative and altering behaviour to better fit different situations; learn new skills, perform work in different ways; willing to be flexible.
Teamwork: Works cooperatively with others and build effective working relationships to accomplish common team goals and objectives. Involves understanding team dynamics, fostering collaboration, providing a tangible contribution and listening and responding to the input of others in a manner that creates an environment of mutual trust and respect. Willingness to transfer knowledge and skills as appropriate.
All internal and external colleagues
Minimum three years claims handling experience
Ability to operate autonomously
Ability to work to deadlines
Experience with claims management systems preferred
Educated to Year 12
Certificate IV in financial Services (General Insurance Tier 1) preferred
Willing to undertake further study and training as identified to support and enhance position requirements