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Team Leader – COVID-19 Response

Australian Capital Territory
Australian Red Cross

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  • Max term role ending December 2020
  • Full time hours
  • Flexible location (work from home)

Applications accepted from any location in Australia but successful applicants must be available to work standard Victorian business hours.

About Red Cross

Australian Red Cross is part of the world's largest humanitarian movements seeking to build a better society based on people helping people. Our vision is human dignity, peace, safety and well-being for all. Our purpose is supporting and empowering people and communities in times of vulnerability, preventing and alleviating suffering across Australia and internationally through mobilising the power of humanity.

Migration Support Programs

Australian Red Cross’ Migration Support Programs works to assist migrants in transition to ensure they have their humanitarian needs met and are participating and included in Australian society. Red Cross has worked in this area for over 25 years, providing assistance and protection to migrants, people seeking asylum, refugees, people in immigration detention, people who are stateless, people who are trafficked or subject to forced marriage, and separated family members, according to their humanitarian needs.

In response to COVID-19, Red Cross is working alongside the Victorian Government to provide additional financial support for vulnerable Victorians who are on temporary visas and experiencing financial hardship as a result of the pandemic. The COVID-19 Extreme Hardship Support Program aims to reduce financial, health and wellbeing distress for vulnerable temporary migrants living in Victoria during the pandemic.

The role

As the Team Leader - COVID-19 Response you will oversee the Client Services Team who are responsible for processing and reviewing financial support applications for vulnerable Victorians who are on temporary visas and experiencing financial hardship as a result of the pandemic. This includes ensuring that a high volume of payments are processed and paid to a critical daily deadline, in accordance with stringent fraud and risk policies and guidelines.

This role will also support the day-to-day work of Complex Caseworkers and provide support to clients experiencing multiple and complex vulnerabilities. In addition the Team Leader will manage risk, issues and ensure continuous business improvement is operationalised.

What you will bring

  • Demonstrated cultural competence and the ability to work with and effectively lead teams of people from diverse backgrounds
  • A sound understanding of issues impacting migrants in transition and experience engaging with people who have experience grief, loss, exploitation and trauma
  • Demonstrated ability in understanding, developing and implementing financial reconciliations and management of income strategies within a financial environment
  • Experience and /or ability to follow and implement organisational policies and contractual requirements
  • Ability to map business processes and interdependencies through effective consultation and feedback
  • Well-developed organisation and time management skills with proven ability to meet deadlines in a highly pressurised environment

Why work for us?

Know that the work you do directly contributes to preventing and reducing the vulnerability of migrants in Victoria.

You can access flexible working arrangements and generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year.

Further information

To find out more, please refer to the position description below or contact Angela Keating on 0408 423 691 for a confidential conversation.

Team Leader - COVID-19 Response.pdf

Aboriginal and Torres Strait Islander people are strongly encouraged to apply

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