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ICT Customer Support Officer


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Job Location: Melbourne, Australia

Full Time Job: 40 hours weekly

Total Target Salary: AUD 70,000 -100,000 /Year

Position Overview:

Consumers, citizens and employees increasingly expect anywhere-anytime experiences—whether they are making purchases, crossing borders, accessing e-gov services or logging onto corporate networks. Entrust Datacard offers the trusted identity and secure transaction technologies that make those experiences reliable and secure. Solutions range from the physical world of financial cards, passports and ID cards to the digital realm of authentication, certificates and secure communications.

We offer ongoing training and growth with business.


  • This position provides technical consultancy to assist Entrust Datacard sales executives with customer accounts within the Australian region.
  • The key role is to foster and maintain a strong relationship with our customers, based on trust and mutual respect. This role is viewed as a trusted advisor to help customers and prospects utilize our solutions and technologies.
  • This role requires both technical and sales skills to be able to understand customer needs/requirements in order to assist in the qualification of sales opportunities.
  • Work closely with Sales Teams as a technical consultant for Entrust Datacard offered solutions and technologies during sales calls, at sales meetings and at exhibitions across the territory
  • Build product demonstration environments
  • Answers technical questions and conduct demonstrations of Entrust Datacard offered products and new features to prospects and existing customer accounts
  • Provides technical descriptions and content for proposals in response to RFPs & RFIs
  • Provides full technical product training on Entrust Datacard offered solutions
  • Gathers ongoing prospect/customer feedback and related information
  • Strong knowledge on competition products / solutions to propose a winning strategy for Entrust Datacard

Basic Qualifications

  • With bachelor degree or above in major of computer science or automation engineering related.
  • At least 3 years of working experience at a similar role.
  • Good communication and presentation skills at public would be necessary.
  • Pro-active, creative and energetic, taking lead and initiative to make things happen, able to work under pressure and with minimal supervision.

About Entrust Datacard

Our growing company relies on curious, dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust Datacard technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions — and every day, our technologies issue and manage more than 10 million secure identities. How do we do all of this? Together.

Join us. Together we’ll create solutions for a more connected, mobile and secure life.

For more information, visit www.entrustdatacard.com. Follow us on Twitter, YouTube and LinkedIn.

Entrust DataCard Corporation is an EOE/AA/Veteran/People with Disabilities employer.


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