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Strategic Account Director

Location:
The Rocks
Company:
Rimini Street, Inc

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Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. More than 2,000 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries rely on Rimini Street as their trusted application enterprise software products and services provider.

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs.

We actively seek a Strategic Account Director resident. This is a remote role that can be based anywhere in Australia.

Rimini Street views all employees as partners, and is committed to providing an exciting, participatory and team-oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work-hard, play-hard corporate environment.

Position Summary

This high-profile position is responsible for helping large strategic Rimini Street clients drive the most value from their existing SAP and/or Oracle solutions by representing the client’s business goals across Rimini Street lines of business and geographies. This position will play a key role in the development and delivery of programs that drive overall value and satisfaction for Rimini Street clients. This role requires regular onsite presence in the Sydney, NSW and Melbourne, VIC areas (add'l locations TBD) and reports into the Director, Global Client Engagement - APAC.

Essential Duties and Responsibilities

  • Badged proactive strategic client management for large strategic clients.
  • Assure excellent client satisfaction through regular client interactions to build loyalty, create advocacy, ensure renewals and expand the Rimini Street support footprint within the client account.
  • Ensure client retention and to help secure the annual support renewal. Includes developing retention strategy, retention content including ROI models and proposals and driving retention sales execution.
  • Identify and develop executive relationships and leverage these relationships for executive references, marketing assets, and analyst interviews/events.
  • Provide ongoing proactive client management through regular business reviews, executive engagement, and regular client communications.
  • Single point of accountability, for non-technical issues, to provide improved coordination of all Rimini Street resources from onboarding through entire customer lifecycle relationship.
  • Assist with pre-sales as the expert on the Rimini Street client experience. Provide pre-sales expertise on the client onboarding process, ongoing client management and client communications.
  • Understand client’s business goals and technology strategy as it impacts the systems Rimini Street supports. Help clients drive the most value from their current solutions by providing strategies to help them remain on their existing application releases for as long as it makes sense for their business.
  • Create account plans, retention strategies and conduct regular reviews with client to secure current client intelligence. Maintain up-to-date client information in Salesforce.com and other systems.
  • Manage the overall onboarding process. Lead the process and manage internal teams and their execution. Establish executive relationships, drive client communications and build foundation for long term client retention.
  • Secure client sales and marketing referenceability, drive client participation in select marketing programs, events, interviews, etc.

Additional Duties and Responsibilities

  • Additional job-related duties and responsibilities that may be assigned from time to time

Education

  • Bachelor degree required, Master’s degree/MBA a plus

Location

  • Sydney, NSW or Melbourne, VIC

Experience

  • Knowledge of the software support market with 10 or more years in high tech client relationship management, sales/consulting, business and/or development/strategy. Specific experience with SAP and/or Oracle Application solutions is required. Application implementation and/or upgrade software experience a plus.
  • Proven track record in helping clients leverage their IT solutions to meet business goals.
  • Proven record of accomplishment in conceiving and delivering new client loyalty strategies and programs that have a significant impact on client retention.
  • Developed successful C-level relationships by providing strategic guidance and direction to past clients on upgrade, migration, and implementation projects.
  • Driven high client satisfaction rates with client engagement and personal communication strategies.
  • Increased client preference, client footprint and lifetime value for said vendor.
  • Experience in software support and helping to drive support renewals.
  • Beneficial to have been responsible for client renewals and increasing size of client services footprint.
  • Experience in consulting sales, services sales, or support sales is a plus.

Skills

  • Knowledge of SAP and/or Oracle support programs and implementation/upgrade fundamentals is essential.
  • Demonstrated ability to provide customer service to large strategic accounts.
  • Ability to analyze customer technology strategy to identify potential risks and develop mitigation strategies.
  • Working knowledge of SAP and/or Oracle and associated software support infrastructure.
  • Excellent verbal/written communication skills and ability to develop and present to client executive level leadership and key client stakeholders is required

#LI-RP1


Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. More than 2,000 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries rely on Rimini Street as their trusted application enterprise software products and services provider.

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. According to Gartner, the third-party support market will grow to $1.05 billion by 2023, a 200% increase. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs, and to date, the company has saved organizations over $5 billion in total maintenance costs since its inception.

Be Treated Like the Best

  • Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
  • No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success
  • Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
  • We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
  • All Rimini Street professionals are encouraged to grow and learn new skills

Accelerating Company Growth

  • Trading on Nasdaq under ticker symbol RMNI since October 2017
  • Added to the US Russell 2000® Index in 2018
  • Over 2,000 active clients, including 100 of the Fortune 500 and Global 100
  • 2019 fiscal year revenue of $281.1 million, up 10.9% year over year
  • Expanded operations in Eastern Europe, Latin America, Southeast Asia and the Middle East in 2019
  • Launched the global availability of Application Management Services for Salesforce, SAP and Oracle

Recent Industry Recognition

  • Received 34 awards in 2019, including 24 awards for excellence in customer service from awards companies such as the International Stevie Awards, the American Stevie Awards, and the Stevie Awards for Sales & Customer Service
  • Honored with two gold Stevie awards for Company of the Year in 2019,
  • The Rimini Street Foundation also recognized with a Stevie award in 2019 for Corporate Social Responsibility Program of the Year

In 2019, Rimini Street also partnered with 68 charities around the world through the Rimini Street Foundation, providing financial contributions, in-kind donations and more than 800 employee volunteer hours, and expanded its charitable work to Germany and Taiwan.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

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