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Service Desk Officer

Varsity Lakes

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The opportunity

Reporting to our Service Delivery Manager, our Service Desk Officers provide our clients with Level 1 and 2 Support across a broad range of products and services. The selected candidate will be proactive, self-motivated, results-driven, customer-focused and possess the ability to adapt to the forever changing IT industry.

You'll be on the front line of the business and provide exceptional customer service and ensure timely response and resolution of any issues that pass through our support function.

We provide exposure to a variety of different platforms including:

  • Office 365
  • Cloud services
  • Networking
  • Security & Firewalls

Our aim is to get the best out of people through proactive personal development, growth and a flexible style of working. The selected candidate will be constantly challenged, working alongside our experienced technical and engineering teams with a core focus on achieving continual up-time, performance and customer service targets, while delivering exceptional support to our clients.

About you
  • Strong written and verbal communication skills with high-level attention to detail.
  • Customer-focused ensuring client confidence in the support team and the business.
  • Ability to work individually and as a team in a collaborative environment.
  • Be proactive and confident in finding and applying resolutions.
  • Ability to manage high-pressure situations.
  • Desire to further knowledge and experience in IT through certifications.

What you need
  • 1+ years in a customer service focused role
  • 1 year minimum working in an outsourced service provider environment
  • Basic TCP/IP and Networking knowledge
  • Experience in Windows desktop OS and applications; including OS installs, upgrades etc
  • Knowledge of Windows Server and Active Directory desired but not required
  • Tertiary education in relevant IT course(s), and/or industry qualifications.

How to apply

Click Apply Online now. Please note failure to complete the indicated questions will result in an incomplete application, which may not be considered.

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