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Campus Student Engagement Advisor

Brisbane CBD
Navitas Limited


About the role:

ACAP is seeking an enthusiastic individual to fill a 12 month contract for the role of Campus Student Engagement Advisor. The successful candidate will be responsible for providing student-facing assistance and support for student administration.

This role is also responsible for coordinating the case management of ACAP cohorts and individual students, delivering professional advice and services, and engaging with specialist and academic colleagues to ensure students can successfully progress in their studies. The Student Engagement Officer is also responsible for engaging and contacting students proactively, by inbound and outbound calls and emails and other communication channels.

The role reports to the Brisbane Student Engagement Manager but is critically a part of the wider Student Engagement Team which manages the learning journey of the student from beginning to end.

The candidate we seek will ideally have:

  • Exceptional interpersonal skills with a customer-first ethos
  • Demonstrated computer literacy, including advanced competencies in using Microsoft Word, Excel spreadsheets, and student records software
  • Excellent time management skills, ability to prioritise and a willingness to be flexible in undertaking administrative duties
  • Demonstrated attention to detail and high level of accuracy in all administrative activities
  • Ability to work as part of a team and in a way that is flexible and adaptable
  • Self-directed with an ability to identify, secure and nurture opportunities and relationships
  • Strong commitment to personal excellence and achievement of targets and high professional standards
  • Self-disciplined and independently driven but able to work effectively in a team environment with shared goals
  • Discretion when working with confidential information
  • Willingness to embrace change within a dynamic environment of systems, processes and personnel responsibilities

What we can do for you:

  • Career progression and leadership development pathways
  • Collegial and collaborative environment with the aim of academic excellence
  • Mobility within the organisation and locations
  • Staff study scholarship 75% for all courses
  • First class modern facilities
  • Health & Wellbeing packages which includes free counselling for employees and family, discounted gym membership, movie tickets, discounts on travel, accommodation and insurance
  • Salary packaging and novated leasing

About us:

We are ACAP, the Australian College of Applied Psychology. We are a tertiary education institute that specialises in psychology, counselling, social work and criminology and part of the Navitas Group.

35 years ago we opened our doors and sought to provide aspiring practitioners a modern approach to understanding the human mind and behaviour, through applied learning. This approach to teaching is what makes us different. It's why curious minds choose to learn and develop their skills with us. ACAP is proud to hold Self Accrediting Authority with TEQSA and 7 year registration with ASQA, in both cases quality indicators with regulators for the education sector in Australia.

We were the first non-university higher education provider to offer a range of qualifications recognised by the Australian Psychological Accreditation Council (APAC). Our range of courses are also recognise by The Psychotherapy and Counselling Federation of Australia (PACFA), The International Coach Federation (ICF) and the Australian Association of Social Workers (AASW). Our smaller classes and flexible studying options help each student navigate their journey in their own way. Visit acap.edu.au.

Diversity and Inclusion:

Navitas promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients.

We encourage applications from candidates with disabilities, of all ages and genders, Aboriginal and Torres Strait Islanders and diverse community groups.

How to apply:

Please apply online, or for further information, please contact Jessica Beazley on +61 7 3835 0448
Applications close on Tuesday, 08/09/2020 at 5:00pm however, we reserve the right to progress or confirm applicants prior to close date. Applications received after the close date may be considered pending the recruitment process.

Extra information:

For full description of the role and other opportunities, please visit https://www.navitas.com/careers
Successful candidates will require full working rights in Australia and undergo criminal records and working with children check.

By submitting your application, you acknowledge and agree to Navitas' Privacy policy. Further information can be found at navitas.com/careers