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CRM Product Specialist - Salesforce

Location: Artarmon
Company: Foxtel
Hours: Full time
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About the role
We're doing some exciting things with Salesforce across the business, including transforming the way we connect with our Kayo and Binge customers. This role will be responsible for driving and enabling the CRM roadmap and capability for major and ongoing feature development and support of the Salesforce platform. This role will be an initial 18 month contract with a strong likelihood of converting to perm.

Responsibilities

  • Engage with business stakeholders to develop business requirements
  • Collaborate, define and prioritise objectives of the Salesforce product roadmaps
  • Manage the sprint delivery process including sprint planning, release planning and approvals
  • Collaborate with wider internal teams responsible for system integration, other solution and enterprise architecture and platforms as it impacts on the Salesforce platform
  • Your role will be key in prioritising the runway for our Salesforce Developers and Administrators
  • Day to day you will work closely with the Service teams to help drive Salesforce adoption through CRM product analytics and address high value issues

Capabilities

  • To be successful in this role you will be a Salesforce pro, ideally having exposure across Service Cloud, Marketing Cloud, Salesforce Industries /Vlocity and Sales Cloud
  • Demonstrated Salesforce product management and change management experience
  • Demonstrable success in driving development of products from concept to operational launch
  • An influencer, you can turn decisions into outcomes
  • Proven ability to lead and manage sprint delivery process
  • Excellent problem-solving and analytical skills supported by business acumen and project management skills

About us
The FOXTEL Group is Australia’s leading entertainment and sports subscription television business. Our brands include FOXTEL, FOX SPORTS Australia, FOXTEL Media, Kayo Sports and BINGE. Working at Foxtel means being part of something different, better, special. We put our customers first, we own it, we’re authentic, we focus on changing the game, and we win together.

What’s in it for you
We have a benefits program with something for everyone, but we’re in the entertainment business, so what would a Foxtel benefits program be without a free Foxtel subscription and discounted broadband.

#LI

A note to recruitment agencies - we have this role covered. There is no need to get in touch, we do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

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