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Field Service Technician - Afternoon Shift

Location: Fairfield Heights
Company: Komatsu
Contract type: Permanent
Hours: Full time
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Komatsu is a world leader in the technology behind state of the art earthmoving, mining, construction and utility equipment. Komatsu’s vision is to be indispensable to our customers by having the most professional, skilled and engaged people who drive innovation. With over 3,000 employees across Australia, New Zealand, Indonesia and New Caledonia, progressing our business forward is a key element of our success. At Komatsu we consider ourselves family where we meet challenges together, solve complicated problems together, strive for a better future together and most importantly enjoy ourselves whilst developing great friendships. Your Success is Our Success.

The Opportunity:

Due to growth in the region our Fairfield Branch are now looking for skilled Field Service Technicians to join the team on their Afternoon Shift. The position is to provide skilful and efficient maintenance and repair of Komatsu Customer Equipment and through your efforts, contribute to a professional team environment by ensuring high levels of safety, quality and efficiency for the Komatsu Fairfield Service Department.

Key responsibilities:

  • Skilful and effective Machine diagnostics and repairs both in Komatsu`s workshop and in the field where required.
  • Carry out machine condition reports and quote repairs required, seeking approval within Komatsu`s delegation of authority requirements.
  • Manage incoming & outgoing Rental machines in accordance with the Rental service level agreement.
  • Demonstrate an appropriate level of technical understanding of the design & function of current equipment systems and processes.
  • Ability to demonstrate competency with testing and adjusting of machine operating and monitoring systems utilising relevant literature and testing equipment.
  • Produce concise and effective technical reports utilising Microsoft office programs: Microsoft Windows XP, Microsoft Word , Microsoft Excel
  • Ability to assist with coordination of major equipment maintenance projects.
  • Complete detailed timesheets.
  • Good time keeper and a self-starter.
  • Ability to organise and complete all necessary job and work site paperwork.
  • Ability to follow required job scope & critical path

The Opportunity

An exciting opportunity is now available Field Service Technician to join the Service Department at our Fairfield Branch to work the afternoon shift.

Reporting to the Service Supervisor, the purpose of the role is to carry out maintenance and repairs on mobile equipment and ensure excellent customer service. The role plays an integral part in ensuring high levels of safety, quality and efficiency are given to the Fairfield Service Department.

The successful person will be able to demonstrate an appropriate level of technical understanding of the design & function of Komatsu equipment. You will be responsible for machine diagnostics and repairs, as well as testing and adjusting of machine operation and monitoring systems utilising relevant literature and testing equipment. Additionally work will involve coordinating site based equipment maintenance projects, in particular, coordinating job packet requirements, following job scope and critical path. The role requires the ability to generate required technical reports such as service reports and TSI & warranty claim processes. As such you will need to be able to use Komatsu operating programs such as Link One and SMAP.

The knowledge, skills and abilities we're looking for

  • Availability to work the afternoon shift
  • Relevant Trade Certificate - Mobile Plant Mechanic (HD Diesel Fitter / Mechanic)
  • Minimum of five years post trade experience in a field maintenance position
  • Current LR classification driver's licence (minimum requirements)
  • Automotive Air Conditioning Licence will be highly regarded
  • Auto Electrical experience, qualifications and diagnostic skills will be highly regarded
  • A proven high level of customer service
  • A demonstrated commitment to safety with the ability to work in remote areas and unsupervised
  • Excellent written and verbal communication skills and good understanding of computer systems
  • Original Equipment Manufacturer (OEM) experience, particularly with Komatsu equipment, and field service exposure including breakdowns and diagnostics, will also be highly regarded

The Benefits

At Komatsu we have proven career pathways into a variety of exciting fields. We are committed to creating a culture of learning and consider the support and recognition of training, learning, development & education as fundamental to achieving your goals. We also provide a range of services and benefits to assist our employees in their personal and professional lives, such as:

  • Career Development and Education Support Programs for further studies
  • Company-funded Income Protection Insurance
  • Field Service and On-Call Allowances, phone, tablet and Field Service Vehicle

Komatsu offers a zero-harm culture in the work place, competitive remuneration package, and to drive success we employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Join the Komatsu family and you’ll become a part of a dynamic, supportive and inclusive work environment, with opportunities for career progression on a global scale, training and personal growth.

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