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Senior Service Desk Engineer

Salary: $70,000 - 90,000 per year
Location: Botany
Company: First Focus
Hours: Full time
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First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 250 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision, and strong leadership. We only hire the best people, and we are a looking for a senior Service Desk professional to join our Botany based team, supporting all aspects of our customers' technical environments.

  • Providing remote support to a very wide array of customers
  • Supporting servers, desktops and applications within an Microsoft AD and Exchange environment
  • Delivering the support of Terminal Services, VMware and Citrix-based cloud infrastructure
  • Performing a wide variety of Level 1-3 support functions across many technologies
  • Occasional project team work to deploy solutions for customers
  • Working with highly experienced solutions experts to maintain best practice environments


  • Advanced understanding of end user support and Active Directory
  • Good general knowledge of Windows Server and Exchange
  • A general knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles
  • Experience working with an IT outsourcer or managed service provider (MSP)
  • An understanding of ticketing systems and customer service principles
  • Experience with Connectwise, Labtech, and/or Solarwinds Orion (Desired)


  • Competitive salary package
  • Option of a Tesla company car as part of your ongoing employment package (conditions apply)
  • Work life balance through hybrid working arrangements
  • $40/month towards your mobile phone and data plan under our BYOD policy, and if you want to bring your own laptop to work, we'll double that
  • Offer up to 5 paid training days a year and support employees towards certifications and qualifications
  • We will not only pay for the exam, but will also give you a pay rise for achieving (conditions apply, of course)
  • Opportunities for personal development, regular social events and great team culture
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